Privacy Policy

1. Introduction

dino96 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, store, and protect the personal data you provide when accessing or using our online gaming platform located at https://dino96.cam (the "Platform"). This policy applies to all users who register an account, place bets, or interact with our Services in any capacity.

By creating an account on dino96, accessing our Platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Platform or Services.

We recognize the importance of safeguarding personal information, particularly in the context of online gambling where financial transactions and identity verification are integral to platform operations. This Privacy Policy is designed to provide transparency about our data handling practices and to comply with applicable data protection laws in Indonesia and internationally.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account on dino96, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification number (Indonesian National Identity Card / KTP number).
• Contact Information: Email address, mobile phone number, residential address, postal code, city, and province.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay account identifiers), and transaction history.
• Verification Documents: Copies of government-issued identification documents, proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and any additional documents requested during the KYC (Know Your Customer) process.
• Communication Records: Records of your interactions with our customer support team, including live chat transcripts, email correspondence, and support tickets.

2.2 Information Collected Automatically

When you access or use the dino96 Platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, UDID, Android ID), and mobile network information.
• Usage Data: Pages visited, time and date of access, time spent on pages, clickstream data, referral URLs, search queries entered on the Platform, and navigation patterns.
• Gaming Activity: Bets placed, games played, wagers made, winnings and losses, betting patterns, game preferences, session duration, and deposit/withdrawal history.
• Location Data: Approximate geographic location derived from IP address or, with your consent, precise location data from GPS-enabled devices to comply with geo-restriction requirements.
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies (see Section 6 for detailed information).

2.3 Information from Third-Party Sources

We may receive information about you from third parties, including:

• Identity verification services used to confirm your age and identity
• Payment processors that facilitate deposits and withdrawals
• Fraud detection and prevention services that assess account security risks
• Publicly available databases and credit reference agencies (where permitted by law)
• Marketing partners and affiliates (if you were referred to dino96 through a promotional channel)

3. How We Use Your Information

dino96 processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Verifying your identity and age to comply with legal requirements (21+ age restriction)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, slots, and other gaming services
• Calculating winnings, processing payouts, and maintaining accurate account balances
• Managing bonuses, promotions, and loyalty rewards

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and account abuse
• Monitoring for unusual betting patterns or suspicious transactions
• Enforcing our Terms and Conditions and investigating violations
• Protecting the integrity of our games and platform security
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations

3.3 Legal and Regulatory Compliance

• Fulfilling legal obligations under Indonesian gambling regulations and international licensing requirements
• Responding to law enforcement requests, court orders, and regulatory inquiries
• Maintaining records as required by applicable gaming authorities
• Conducting internal audits and compliance reviews

3.4 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Sending transactional emails and notifications (deposit confirmations, withdrawal status, account updates)
• Providing customer service through live chat, email, and WhatsApp
• Notifying you of important platform changes, maintenance schedules, and policy updates

3.5 Marketing and Personalization (With Your Consent)

• Sending promotional offers, bonus opportunities, and marketing communications (only if you have opted in)
• Personalizing your gaming experience based on preferences and playing history
• Conducting market research and surveys to improve our services
• Displaying targeted advertisements and promotional content

3.6 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Conducting A/B testing and product development research
• Generating aggregated, anonymized statistics for business intelligence
• Optimizing website performance, load times, and mobile responsiveness

4. Data Sharing and Disclosure

dino96 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers that verify your identity documents and age
• Cloud Hosting Providers: Companies that host our servers and databases securely
• Customer Support Tools: Providers of live chat software, email systems, and helpdesk platforms
• Analytics Providers: Services that help us understand platform usage and performance
• Fraud Detection Services: Specialized companies that assess transaction risk and detect suspicious activity

All service providers are contractually bound to protect your data and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information to:

• Law enforcement agencies investigating suspected illegal activity
• Gaming regulators and licensing authorities in jurisdictions where we operate
• Courts and tribunals in response to lawful orders or subpoenas
• Government agencies enforcing anti-money laundering and counter-terrorism financing laws

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will continue to be bound by this Privacy Policy unless you are provided notice of changes.

4.4 With Your Consent

We may share your information with other parties when you have given explicit consent for specific purposes not covered above.

5. Data Security Measures

dino96 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
• Secure Storage: Personal information and financial data are stored in encrypted databases with restricted access controls.
• Firewall Protection: Network firewalls and intrusion detection systems monitor and block unauthorized access attempts.
• Regular Security Audits: Independent third-party security experts conduct periodic penetration testing and vulnerability assessments.
• Password Protection: User passwords are hashed using industry-standard algorithms (bcrypt) and are never stored in plain text.

5.2 Organizational Safeguards

• Access Controls: Only authorized personnel with legitimate business needs can access personal data, and all access is logged and monitored.
• Employee Training: All staff members receive regular training on data protection, confidentiality, and security best practices.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized disclosure of user information.
• Incident Response Plan: We maintain documented procedures for detecting, responding to, and reporting data breaches.

5.3 User Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password and enable two-factor authentication (2FA)
• Never share your account credentials with anyone
• Log out of your account when using shared or public devices
• Immediately report any suspicious account activity to our support team
• Keep your contact information up to date to receive security alerts

6. Cookies and Tracking Technologies

The dino96 Platform uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. This section explains what these technologies are and how you can control them.

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow the website to recognize your device on subsequent visits and remember information about your preferences and actions.

6.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality including account login, session management, and secure transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the Platform, helping us identify errors and improve performance.
• Functionality Cookies: Remember your preferences (language, region, display settings) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity to deliver relevant promotional content and measure advertising effectiveness (used only with your consent).

6.3 Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may impair platform functionality, including the ability to log in or place bets. Instructions for managing cookies in common browsers:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions

7. Data Retention and Storage

dino96 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Active Accounts: Personal information is retained for the duration of your active account plus any period required to resolve disputes or comply with legal obligations.
• Closed Accounts: After voluntary account closure, we retain certain information for up to 5 years to comply with anti-money laundering regulations, financial record-keeping requirements, and potential legal claims.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to honor your preferences.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years as required by Indonesian financial regulations and international AML standards.

7.2 Data Deletion

When retention periods expire, we securely delete or anonymize your personal information. Deletion methods include secure overwriting of digital storage media and destruction of physical documents. Anonymized data (stripped of personally identifiable information) may be retained indefinitely for statistical and research purposes.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information. Most profile information can be updated directly through your account settings.

8.3 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal data under certain circumstances, including when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and no other legal basis for processing exists
• You object to processing and no overriding legitimate grounds exist
• The data has been unlawfully processed

Note that we may retain certain information where required by law or to establish, exercise, or defend legal claims.

8.4 Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another service provider where technically feasible.

8.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." Include your full name, account username, and specific request. We will respond within 30 days and may request additional information to verify your identity.

9. Third-Party Services and Links

The dino96 Platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing them with personal information.

Third-party payment providers (banks, e-wallet services) have their own privacy policies governing how they handle your financial information during transaction processing. While we require our partners to maintain strong data protection standards, we cannot control their practices.

10. International Data Transfers

dino96 primarily serves users in Indonesia, and your personal information is stored on servers located in secure data centers within jurisdictions that provide adequate data protection. However, some of our service providers may be located in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions confirming the receiving country provides equivalent protection
• Binding corporate rules for transfers within multinational corporate groups

11. Children's Privacy

The dino96 Platform and Services are strictly intended for individuals who are at least 21 years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to dino96 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

dino96 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through one or more of the following methods:

• Prominent notice on the Platform homepage
• Email notification to your registered email address
• In-platform notification upon your next login

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

Our customer support team is available 24/7 via live chat on the Platform to address urgent privacy concerns. For formal complaints or disputes that cannot be resolved through customer support, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.